At Enzo Trekker, your satisfaction is important to us. Since we offer Cash on Delivery (COD) only, please review the following policy regarding returns and refunds:
1. Return Eligibility
Returns are accepted only if the product you received is damaged, defective, or incorrect. Please inspect your order carefully upon delivery.
2. Reporting a Return
If you believe your product qualifies for a return, please contact us within 1-3 days of receiving your order at [email protected]. Provide your order details along with photos clearly showing the issue.
3. Return Process
Once your request is reviewed and approved, we will provide instructions for returning the product. Please follow the instructions carefully to ensure a smooth return process.
4. Refunds
After we receive and inspect the returned product, we will process a refund via cash payment. Refunds will be made only for approved returns of damaged, defective, or incorrect items.
5. Non-Returnable Items
Products that are used, damaged by the customer, or otherwise not in their original condition will not be eligible for return or refund.
6. Contact Information
For any questions or to initiate a return, please email us at [email protected].